Acceler8 Terms and Conditions

Acceler8 Program Terms and Conditions

We have outlined the Acceler8 Program terms and conditions below. Terms for Acceler8 Academy, Online Courses and Learning Centre Memberships are included. Please read all terms and conditions carefully to ensure you understand all Acceler8 policies.

Acceler8 Program Website Terms of Use

The copyright in this website and its content is owned by Acceler8 Pty Ltd ABN 30 616 316 324 (“Acceler8”)

Access to this website is conditional upon your acceptance without alteration of the Terms of Use. By accessing and browsing the website, you accept, without limitation or qualification, the Terms of Use and the Terms and Conditions of the Acceler8 Privacy Policy and Terms and Conditions.

You may view this website and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, noncommercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited. You may not modify or copy the layout of the website and any computer software and code contained in the website.

Acceler8 reserves all intellectual property rights, including, but not limited to, copyright in material and/or services provided by it. The material provided on the website is personal use only and may not be:

  • re-sold and/or redistributed in any material form;
  • stored in any storage media; and/or
  • re-transmitted in any media without the prior written consent of Acceler8.

Access to this Website is permitted on a temporary basis. Acceler8 reserves the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

The website may contain links to sites on the internet that are owned and operated by third parties and which are not under the control of Acceler8. Any links are provided as a convenience to you and the existence of a link to other sites does not imply any endorsement by Acceler8.

Acceler8 is not responsible for the material contained on those linked sites. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

You must not misuse this Website. You will not commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Acceler8 will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Acceler8 Academy Program Terms and Conditions

Acceler8 reserves the right to offer promotions and discounts. Early bird discounts must be redeemed within the early bird time offering. Discounts must be applied at the time of payment and are not redeemable thereafter, with the exception of additional team Participant discounts for the Program.

There is a discount for subsequent team Participants enrolled into the same Program. The subsequent team Participant must be employed by the same organisation. The discounts will be applied to the current offer at the time of signing up the additional team Participants.

A 10% discount is provided for upfront payment of the Program.

When does the engagement start?
The engagement starts at the time of submitting a signed enrolment form and is valid for the duration of the Program purchased.

Can I change my mind?
Refer to the ‘Cooling off Period’ section. Refunds are not provided if a Participant simply changes their mind.

What about other commitments?
On the day, you sign up to the Program, you know of no medical or other reason why you cannot or should not attend the scheduled sessions, or complete any make up sessions or course work. You have no known reasons for not participating in the sessions and completing the action items prescribed.

Monthly Payment
Program fees are the cost for the entire program and can be paid monthly by direct debit from a credit or debit card.

Program fees are not subscription based, they are the total cost of the program divided by the number of monthly payments.

Paying upfront
All programs can be paid for upfront. A 10% discount is provided for upfront payment.

How do direct debits work?
We will debit your nominated account monthly, on either the 5th or the 15th of each month. Debit dates are pre-set for all participants.

You must make sure that:

  • There is enough money in your account on the payment day and the next five (5) days
  • You tell us if you are transferring or closing your account, at least two (2) business days before your next direct debit.

What happens if your payment is late or fails?
If you do not fully pay your fees on the due date, you will be suspended from class and eLearning access until your payments are up to date and you have given us your account details.

This will be debited from your account, and you authorise us to do this.

We will debit your nominated account without notice, until we have received the total amount you owe us.

We will attempt to debit your account three (3) times, two (2) days apart. We will make a reasonable effort to let you know beforehand by:

  • phoning you or speaking to you in session
  • emailing the address, you last gave us

Failure to pay within the time frames will incur a $50 administration fee, and the outstanding amount may result in an unpaid listing on your credit file.

We may sometimes add to, change or remove our terms and conditions. This includes changing dates, times, locations and fees. The most up-to-date terms and conditions always apply.

You can find a copy on our website at

We will give you notice of any changes, for instance by, publishing them in our newsletter or on our website.

However, please note that we take no responsibility for any direct/indirect costs you may have personally incurred in relation to the changes in your agreement including, but not limited to, your travel and accommodation expenditure.

Can Acceler8 increase your fees?
We reserve the right to increase our prices, however your fees will remain the same and not increase for the duration of your program. Enrolment into a new program will take on the new fees.

Can I postpone/defer my Program enrolment?
Deferring your program is not an option once the course has commenced and is only available by our discretion.

Submit your request to See Withdrawl and Refunds for further details about deferring an enrolment.

Course Preparation
You agree to comply with all regulations and procedures established and communicated for intake. We rely on you to be adequately prepared for the intake, completing all required pre-work in order to get the maximum benefit out of it.

Using the Acceler8 Hub
We give you access to Acceler8’s online learning platform “The Hub”. You will attach your photo and personalise the account. This account is only for the purpose of yourself. You cannot share your login or allow anyone else to use it.

How can you give us feedback?
Your feedback is important in helping us provide great service, content and overall experience. If you have any comments or questions, please email us at: or

Online evaluation forms are completed in the classroom sessions. If you request a call about your feedback, we will get back to you within five (5) business days.

Cooling Off Period
You have 24 hours from the date of first payment to cancel the engagement. The payment will be refunded to you.

Can you postpone/defer my enrolment?
Deferring your program is only available by our discretion. Submit your request to Deferring your program is not an option once the course has commenced. Deferring your enrolment will take on the fees applicable by the new intake.

Once a course has commenced and you would like to defer to a future intake, you will need to cancel your engagement then re-enrol into a new intake.

Cancelling your engagement
You can request to cancel your engagement by:

  • Phoning on 1300 222 353
  • Emailing
  • Visiting L5, 50-56 Sanders St, Upper Mt Gravatt, QLD
  • Writing to: PO Box 6868, Upper Mt Gravatt 4122
  • Filling in the contact form on our website

When you do this, please ensure that you:

  • Give us your most recent email address so we can respond to your request
  • Keep a copy of your request

Cancelling part way through the Program
If cancelling outside the Cooling Off Period, you must give us 30 days’ notice to cancel, in writing, to You must also pay out the remainder of your payment plan in one lump sum.

Cancelling without paying out your agreement
You can cancel your enrolment without paying out the reminder of the course if:

  • You are sick or incapacitated – you must provide a certificate from a qualified medical practitioner stating that you cannot complete the program
  • You are bankrupt – you must show us supporting documents.
  • Your business has liquidated or closed and you have not started another business – you must show us supporting documents.
  • You relocate overseas – you must show us supporting documents.
  • You are experiencing hardship – by our discretion.

Transferring your enrolment to another person
You can transfer your enrolment to another person (transferee) within the first month of program commencement.

The transferee must be an employee in your organisation and meet the requirements of the Program. They must also complete the enrolment (on-boarding) process, pre-commencement activities and any catch-up exercises.

Customised on-on-one training (e.g. Xero Training) can be transferred to another person at any time by providing written notice to

Your Privacy
We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or specialists who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

  • to the extent specifically required by law; or
  • for the purposes of this agreement (including disclosing information in connection with any query or claim)
  • Information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.

Upon enrolment into the course, we may use the content from your emails in our marketing materials and on our website testimonials page.

Your identity will never be revealed, however we may use your initials and your location. Please be assured that we respect your privacy and only comments related to course outcomes and student experiences will be mentioned.

Non-disclosure of participant information
Sensitive information is often shared by participants in the Program. You agree not to disclose any information shared by other participants in the workshops, private Facebook Group or any other forum related to the Program. You also agree not to disclose other participant’s contact information without their express consent.

You agree to respect each participants confidentiality and privacy throughout your enrolment and after the completion of the Program.

Confidential Information is information of any kind and in any form:

  • concerning or in any way connected with a member’s business, property, affairs, technologies, trade secrets, intellectual property, customers, member database, business processes or research; or which the other party knows or ought to know is confidential;
  • or which is identified as such in writing but does not include information that a party can reasonably demonstrate: is at the time of disclosure, or which becomes subsequently without fault on the part of that party, publicly known or available;
  • and is already known to that party at the date of disclosure (as evidenced by written records) and is not subject to any obligation of confidentiality is disclosed by one party to the other (as evidenced by written records) without any obligation of confidentiality;
  • or is received by a party from a bona fide third party without breach of obligation by such third party to the other party and with a right to disclose.

Confidential Information including any copies of Confidential Information is at all times the property of the party disclosing it.

You must, in respect of the other participant’s confidential information:

  • keep it secret and confidential;
  • comply with any applicable laws;
  • implement and maintain reasonable security measures to keep it safe from unauthorised access, use, copying or disclosure;
  • immediately advise the other party of any unauthorised access or use of it or any suspected or actual breach of this Agreement;
  • and immediately return or destroy it (including any copies of it) if directed by the other party, and provide evidence of such destruction if requested by the other party but the other party may retain one copy for its usual governance purposes which include lawful reporting (not otherwise in breach of this Agreement) and audit purposes.

Acceler8 will not disclose any information relating to your affairs to any third party without your consent, unless required by law. You may provide us with permission to disclose your confidential information in certain circumstances, or place conditions on the disclosure of certain confidential information.

Participants irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and waives any claim/objection based on absence of jurisdiction or inconvenient forum.

Programs are governed by and is to be construed under the laws of Queensland, Australia.Programs are governed by and is to be construed under the laws of Queensland, Australia.

Photography and Videography
By agreeing to these Terms and Conditions you grant Acceler8 permission to use and distribute photographs and videos which may contain images or footage of you in the Program and associated events.

Social Media
y agreeing to these Terms and Conditions you grant Acceler8 permission to mention, tag or link to your business profiles on social media platforms.

The Program materials you receive are confidential and proprietary. This includes all workbooks, presentations, resources (printed and online) and additional materials.

These materials are unpublished works protected by copyright laws and no unauthorised copying, adaptation, distribution, storage or display is permitted. You agree not to disclose, or duplicate them.

The Program is advisory. You bear sole responsibility for the use and implementation of these services in your business.

You agree to forever indemnify and hold harmless your advisor/mentor/specialist from and against any loss, cost or expense resulting from your activities related to any Acceler8 Programs.

You agree to be accountable for producing results in the Program so that your advisor/mentor can ensure that you receive the education you need in order to enjoy a life-long journey of success in business.

Acceler8 Online Courses Terms and Conditions

Course Materials are supplied in an online environment and are available for viewing in the Acceler8 learning Hub.  The content of the online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of Acceler8. You may not reproduce any part of the online Course Materials.

Course materials and course content are subject to change. The eLearning site may occasionally be unavailable during scheduled maintenance.

As a guide, Acceler8 12weeks online courses should be able to be completed within the allocated 12 week timeframe however all courses will remain open for you to complete at your own pace within a period of 6 months from start date.

Course content is locked down and released on a weekly basis to ensure you remain focused on the content and activities before moving onto the next module. Should you require additional time to complete your course please contact us.

Course extensions are reviewed on a case-by-case basis.

Monthly instalment charged to credit card or full payment is to be made at the time of sign up to confirm enrolment.

All monies are non-refundable once payment has been made.  Your eLearning access will be suspended if your payments are dishonoured. We reserve the right to cancel your direct debit payment plan should your payments continue to be declined.

Failure to pay any outstanding amount may result in an unpaid listing on your Credit file.

Payment of fees do not guarantee competency will be achieved.

Acceler8 Learning Centre Membership Terms and Conditions

Membership is not transferable to another person or company. Learning Centre members are charged a membership fee as outlined on our website. Membership fees are not refundable and non-transferable for ‘change of mind’ purchases. Membership may be cancelled by contacting us.

Membership will continue on an ongoing basis and payment will be charged to the same credit card as previously used unless you specify otherwise. Unless you opt out, the membership will be renewed annually and the credit card originally supplied will be charged. Acceler8 will not be responsible for ‘change of mind’ once the membership has renewed and cannot issue a refund.

The intellectual property rights in all software and content (including all images and workbooks) made available to you on or through this Website remains the property of Acceler8 and is protected by copyright laws and treaties around the world. All such rights are reserved by Acceler8.

You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Members must promptly notify Acceler8 of any changes in personal information provided, including any changes in home or billing address, email address or telephone numbers. By becoming an Acceler8 Member, you consent to be featured on the Learning Centre Portal via your member profile. You must ensure that all details that you provide are accurate and true and that you will not impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity in your application or your capacity as a member. By becoming an Acceler8 member, you consent to receiving commercial electronic communications from us (and our approved third party providers), which you may opt out at any time by editing preferences in your online member profile or notifying us directly.

Acceler8 does not take any responsibility for disputes between members and does not accept any liability whatsoever in relation to such disputes. Members also acknowledge that Acceler8 films and photographs every event and that the Member consents to Acceler8 using their name, likeness, image and or voice in the event that they are photographed or filmed in any media for an unlimited period without remuneration for the purpose of promoting any service and or products supplied and or distributed by Acceler8. Any personal information that you provide to us will be dealt with in accordance with the Acceler8 Privacy Policy. Any purchase of goods or services from us will be governed by the Acceler8 Terms of Sale.

As a member of Acceler8 you agree to always conduct yourself in a professional manner.

The interactive components on the Acceler8 website are intended for members to engage in an exchange of information about a diverse range of topics, to share their stories, learnings and to ask questions.

You acknowledge that the views of members posting queries, comments or statements on this Website are not necessarily the views of Acceler8, and are not necessarily endorsed by Acceler8. You are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found within the interactive components of this Website. You acknowledge that divergent points of view provide for vigorous and refreshing debate amongst members, and while you may not always agree with another member’s opinion, it is courteous to remember that each member is entitled to their own point of view.

You must not use the interactive components to engage in any illegal activity, any civil wrong or tort or any other activity that may cause loss or damage to another person. You agree to indemnify us in relation to any loss or damage incurred by us and any liability to a third party that accrues to us as a result of any use by you of the interactive components of this Website which in contravention of these Member Terms.

Without limiting the activities which may be prohibited by these Member Terms by virtue of them constituting offences against criminal or civil laws in your jurisdiction, you must not post any material (including images, graphics, video, posts or any other content submitted by a member) to this Website that:

  • makes a false or misleading representation or constitutes misleading or deceptive conduct;
  • is defamatory;
  • constitutes a breach of copyright or another intellectual property right;
  • contravenes a suppression order or constitutes a contempt of Court or Parliament;
  • constitutes a breach of confidentiality or contract;
  • incites or counsels any person to commit a criminal offence or constitutes a breach of public order;
  • is deliberately inaccurate, abusive, vulgar, hateful, obscene, profane, inappropriately sexually oriented, threatening or constitutes harassment;
  • contains expletives or foul language; or
  • contravenes classifications, discrimination, privacy or anti-vilification laws or laws restricting or governing political advertising.

In addition, you must not use the interactive components of this Website for commercial purposes.

You can only post under your own username and you must not utilise this Website in any manner by which you purport to be someone else.

At all times, you should maintain an awareness that a range of people (from different backgrounds, of varying ages, with diverse skill levels and with differing levels of familiarity with the topics being discussed), will be reading and posting to the interactive components of the Website. In order to facilitate discussion, please only use English in your posts.

By agreeing to these Members Terms, you also acknowledge that all material posted to the interactive components of this Website may be read by a moderator. We reserve the right to remove any post that contravenes these Member Terms or which the Website moderators (in their sole discretion) consider to be inappropriate for inclusion on the Website. This may be done without any prior notice to the person who has contributed that post. We further reserve the right to suspend or cancel the registration of any member who contravenes these Member Terms.

Acceler8 Xero Services Terms and Conditions

These terms and conditions (the Terms) apply to Services provided by Acceler8 (as defined below) to the attendee (you). You acknowledge that in making payment (in part/full) of a Training Course Fee (as defined below) you are agreeing to these Terms.

Training Course, unless expressly stated otherwise, means all Services held by Acceler8, including but not limited to, web-based training, classroom training, and onsite training (held at your premises). Training Course Fee or the Fee means the fee payable by an Attendee for attendance on the Training Course. Attendee means the company/person responsible for the Fee and/or anyone who the company/the person chooses to attend the Training Course on their behalf.

Written notice means:

  1. Where you are giving notice, in writing by email to or to another email address where we have expressly agreed this with you; or
  2. Where we are giving notice, in writing by email to the email address submitted by you in your Training Course registration.

You can book services online via the Acceler8 Program website or by contacting

All Services will require full payment of the Fee (as per the payment instructions provided to you) at least 24 hours before the Training Course start date to confirm your place or appointment. Subject to availability of places and payment being received, we will send you a Training Course confirmation.

We reserve the right to offer discounts on the Fees on any basis we see fit.

You may cancel or reschedule your confirmed Training Course provided that you give us written notice.

Any notice given:

  1. Two (2) days prior notice for cancellation of training will entitle you to a full refund.
  2. Two (2) hours prior to the start of your session may, at our discretion, be subject to 100% forfeiture of your Fee.
  3. Non-attendance without prior written notice will be subject to 100% forfeiture of your Fee.

You may transfer your confirmed Training Course to another attendee at any time by providing written notice.

We reserve the right to cancel a Training Course for any reason at any stage. Should cancellation occur we will give you the option of a full refund (for cancellations) or full credit (for transfers) of the Fee. However, please note that we take no responsibility for any direct/indirect costs you may have personally incurred in relation to the Training Course including, but not limited to, your travel and accommodation expenditure.

The copyright in and all other intellectual property rights relating to the course documentation, and any other training materials, provided to You are the sole property of Acceler8.  Under no circumstances may the whole or any part of the course documentation be produced or copied in any form or by any means or translated into another language without the prior written permission of Acceler8.

For the avoidance of doubt, we maintain a privacy policy that sets out the parties’ obligations in respect of personal information.  You should read that policy at and you will be taken to have accepted that policy when you accept these Terms.

You agree to comply with all regulations and procedures established and communicated for a Training Course.

We rely on you to be adequately prepared for the Training Course to get the maximum benefit out of it. Moreover, with specific regard to onsite training, where we have advised you of such, we will rely on you to provide certain items necessary to conduct the Training Course, including but not limited to an adequate training area and any relevant equipment.

For onsite training, you are requested to come to the training site 30 minutes before the start of a Training Course and be responsible for your activities and behaviour while attending a Training Course.

If you are not happy with any element of the Training Course, please contact us on